We are tracking winter storms predicted to bring snow and icy conditions across the region this week – including in Delaware, Maryland, Virginia, Washington, D.C. and West Virginia.
What we’re doing: We’re stocking our trucks and positioning equipment like generators in locations where the worst conditions are expected to strike. Our technical operations team is standing at the ready to go out into neighborhoods, as soon as it is safe, to address any damage. And, as always, we’re closely monitoring our Xfinity 10G Network so we can quickly respond to any changes.
What happens if your power goes out: Your local utility provider must restore power before our technicians can start repairs. If you have power back but not your Xfinity or Comcast Business services, we recommend restarting or resetting devices, including wireless gateways, modems, routers and cable boxes. However, commercial power may still need to be restored to our network in another area for your services to return.
And to help to maintain connectivity when a storm hits, trees are down, or you experience a local outage, our Storm-Ready WiFi product is equipped with cellular back-up and a four-hour rechargeable battery to provide more than enough power to keep you up and running for the average power outage in the U.S. of two hours.
More on how we prepare, and how you can ready your home or business: We are committed to helping our residential and business customers stay connected to what’s most important to them — this winter weather season, and all year round. Visit xfinity.com/response and business.comcast.com/storm-ready for more.