Comcast Logo
  • Facebook
  • Twitter
  • YouTube

Comcast Beltway

  • About
  • Xfinity Stores
  • Careers
  • Contact

Roy’s Body Shop Selects Comcast Business to Rev Up Connectivity and Drive Elevated Customer Experience

May 1, 2023

Maryland-based automotive repair and sales shop leverages cloud-based voice solution and Internet to support operations and accelerate business growth

Comcast Business announced it is providing Roy’s Body Shop, a one-stop-shop automotive repair and sales company, with Business VoiceEdge®, Business Internet and WiFi Pro at its two current locations in Sykesville, Maryland. The combination of these technologies offers reliable connectivity and voice solutions that promote company growth, employee retention and new, diversified revenue streams.

Roy’s Body Shop is a family-owned facility with two neighboring locations in Sykesville, including a complete auto body truck and repair shop, along with a car, truck and trailer repairs and sales location. The multi-faceted shop is committed to providing excellent customer service by keeping up with the fast-paced and changing landscape of collision repair. To support this mission and excellent customer service, the company selected Comcast Business to assist with its technology needs across the combined 35,000-square-foot facilities.

The company previously navigated connectivity challenges, which in some cases impacted customer experience. Roy’s Body Shop identified a need to replace its original phone lines and consolidate phone systems across its two locations and turned to Comcast Business for support. With its web-based functionality, employees can easily transfer calls between locations and access phone lines on the go with the VoiceEdge mobile app. The upgraded phone systems also provide each employee and department with a specific line, allowing customers to direct calls to the appropriate team member to better handle customer service inquiries and requests.

“Before Comcast Business, our phones constantly rang, often to the wrong department, which was noisy and made connecting with customers more difficult on both ends,” said Andrew Frustaci, General Manager, Roy’s Body Shop. “Comcast Business helped to solve this challenge by providing technology that gives us crystal clear phone lines. On top of that, they’ve served as an excellent technology partner, providing superior service throughout our continued growth.”

In addition to the Business VoiceEdge service, Comcast Business offers Roy’s Body Shop fast connectivity between its two locations with Business Internet and WiFi Pro, capable of delivering speeds up to 1.25 Gbps. In addition, Guest WiFi is offered in the waiting room, allowing customers to stay connected in a comfortable setting while their vehicle is being repaired. As Roy’s Body Shop plans for future growth and expansion, Comcast Business will continue to support its connectivity and voice needs.

“Reliable phone service and Internet is critical for businesses to communicate seamlessly with customers, especially for organizations that span across multiple locations like Roy’s Body Shop,” said Dan Carr, Vice President of Comcast Business for Comcast’s Beltway Region. “Comcast Business recognizes the importance of connectivity and scalable solutions for customers, and we’re pleased to partner with Roy’s Body Shop to help accelerate their digital transformation.”

Filed Under: Uncategorized

Customer Experience

Faces of Beltway: Meet Robert, an Xfinity Sales Professional!

December 8, 2022

We’re proud to highlight employees who work to deliver a great customer experience across the Beltway Region every day. Today, we’re putting a spotlight on … Read More...

Community Impact

Comcast Awards $20K and 100 Laptops to MCVET to Support Baltimore-Area Veterans

April 18, 2023

Comcast announced it has awarded $20,000 to The Maryland Center for Veterans Education and Training (MCVET) to help veterans throughout Baltimore with broadband … Read More...

Comcast Business

Comcast RISE to Award 100 Small Businesses in Baltimore City with Grant Packages that Include a $5,000 Monetary Grant, Marketing and Technology Resources, and More

May 9, 2023

During its initial two-year program, 13,000 small businesses were awarded over $110 million in monetary, marketing, and technology grants. Comcast has … Read More...

Products & Services

Comcast Makes Connecting to the Internet Faster and Easier with WiFi Ready Properties

January 5, 2022

Internet connectivity is a “must have” for people today. So it’s no surprise that more than 70 percent of multifamily housing residents surveyed recently cited … Read More...

Terms of Service. Privacy Policy. Do Not Sell My Personal Information. Copyright © 2023 Comcast Corporation. All rights reserved.

Comcast Logo

This site uses cookies to enable your digital experience. By continuing to use this site, you agree to the use of cookies as described in our Privacy Policy.

I agree
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
SAVE & ACCEPT
Powered by CookieYes Logo