We’re proud to highlight employees who work to deliver a great customer experience across the Beltway Region every day. Today, we’re putting a spotlight on Robert, an Xfinity Sales Professional based in Hampstead, MD!
Can you tell us a little bit about yourself?
I am an Xfinity Sales Professional at Comcast and have been serving the Hampstead area for nearly 10 years. I am originally from Baltimore City but spent most of my adult life in Ocean City, MD after coming home from the United States Navy. I am also a martial artist with a green belt in taekwondo – I enjoy boxing and kickboxing training, and I am currently working toward my black belt in Kenpo karate. Most of all, I enjoy spending time with my children and my wife!
Why did you apply to Comcast?
Before joining Comcast, I wore three hats as a bartender, a sous chef, and a DJ in Ocean City. One day, after working a long hard shift, my wife and I decided to move to Hampstead. We had dreams of starting a family, so my wife encouraged me to start a career that would enable us to embark on this new journey. I actually applied for another department, but they suggested, based on my background, that I consider direct sales. I tried it and loved it. The customer connections I’ve made and the countless opportunities that come with being a part of Comcast have truly made each day better than the next – it is extremely rewarding.
What is a day in the life like for an Xfinity Sales Professional?
After I walk my dog, squeeze in some breakfast and a quick workout, I start to plan my day. I return all my phone calls from both new and current customers to make sure I’m acknowledging and providing solutions for any issues or concerns they may have or simply making sure they’re happy with their services. After that, it’s time to hit the pavement. I like to meet anywhere between 50-100 new potential customers a day, meeting new faces and helping potential customers connect to one of our many services, such as Xfinity Home’s smart home security solutions, Xfinity Mobile and Xfinity Internet.
What do you love most about working with Xfinity customers?
One of my favorite things about working with our customers is explaining how our products and services work together as an ecosystem – that’s one of the ways we deliver a lot of value. I genuinely care about the people I meet. I treat everyone like my friend or family member, and I talk to them like I’ve known them for years. If you’re comfortable with me, I’m able to help you a lot more. My customers know that if they ever need me, I’m just a call away.
What is your favorite Xfinity product and why?
I love our TV and Internet offerings. Our Internet offers superior value, with the fast download speeds and great reliability our customers need. With Xfinity X1, there’s more entertainment than you could ever imagine all at the touch of a button or the sound of your voice – who wouldn’t love that?
What do you love most about working at Comcast?
The wonderful thing about working at Comcast is you get what you put into it, which allows you to set your own goals – there’s no ceiling for success. I also have an outgoing personality and I enjoy being outside of an office and talking to new people. No day is the same and it’s liberating.
When working at Comcast, you’re part of a larger mission to not only help people get the connectivity and entertainment they want, but to help them navigate the many services in a way that benefits them, all while being there to help troubleshoot any issues so that their movie nights, security, homework etc. goes as planned. The best part is your colleagues all have the same goal in mind and, at the end of the day, we’re going to have fun doing it.
The Faces of Beltway series allows us to put a face to our products and services – along with some of the key priorities that reflect our company’s values – and helps us build better connections with our team members, customers, and communities.
Meet other local employees like Robert who make Comcast a great place to work. Learn more about careers at Comcast and view current job openings here.
