Maryland Municipality Gets Work Done Despite Pandemic with Comcast Business’ VoiceEdge

The cloud-based VoIP solution allows employees of the Town of North Beach to meet constituents’ needs while continuing to work from home

Comcast Business today announced the Town of North Beach, Maryland, is leveraging its VoiceEdge cloud-based VoIP solution, which has given North Beach the agility to quickly shift to a remote-work environment without interruption during the pandemic.

The municipality realized a need to modernize its phone systems when town employees began experiencing issues with their landline telephone service. After considering multiple options, the Town of North Beach – which is both a Comcast Business data and cable customer – selected Comcast Business’ VoiceEdge virtual PBX solution, allowing it to bundle three services into one bill, saving money as well as adding convenience. Since VoiceEdge is web-based, town employees gained the ability to take their phone lines with them on the go via the VoiceEdge mobile app – a capability that proved invaluable shortly after installation, when the COVID-19 pandemic forced a move to working remotely.

“I’m grateful for the Comcast Business team who worked to bring the new service online and helped our employees understand how to download and use the app. I can’t express how easy it is – we love our new setup,” said Stacy Milor, North Beach Town Clerk. “The solution also put us in the right place once COVID-19 hit. We haven’t missed a beat while working from home, especially with our phone system. It’s been a seamless experience. We’ve even enabled remote access to municipal services and held virtual town council meetings.”

Once the pandemic is over, town employees will continue to reap the benefits of having an easily-accessible, cloud-based phone service when they’re called away from their desks or when at conferences or community events.

“By being proactive in upgrading to an advanced, cloud-based PBX, the Town of North Beach was well positioned to quickly shift its entire office to a work-from-home environment without losing any of the capabilities of its phone system,” said Wolf Lewis, Senior Director of Enterprise for Comcast’s Beltway Region. “VoiceEdge’s ability to help provide seamless business voice continuity will continue to allow employees to meet constituents’ needs.”