With the winter and holiday season approaching, we’re keeping a close eye on the forecast to help our customers stay connected with family and friends.
We continuously monitor potential weather-related issues and work to prepare our systems and teams ahead of a storm — all in an effort to best serve our customers when the weather gets rough. This includes positioning equipment and personnel in strategic locations so our field technicians can get out quickly and safely to help restore any services that may be out due to snow, freezing rain, extreme winds, flooding and other severe conditions.
What Happens If There Are Commercial Power Outages?
If your power goes out, your local utility provider must restore power before our technicians can safely begin work to restore your Xfinity services. It is possible that power could return to your home, but damage to or loss of power to the Xfinity network serving your neighborhood may continue to affect your services. We are committed to getting you up and running as soon as possible.
Also, be sure to proactively protect your devices. Plugging your TV, modem and cable box into a surge protector can help protect them from getting damaged in the case of lightning or a sudden power outage.
For additional tips on how you can prepare your home and family for inclement weather, please visit Weather Ready Nation. And, follow us on Twitter @ComcastBeltway to stay up-to-date on alerts and events happening throughout the Beltway Region.
Comcast Business customers also have several options to stay connected during a storm. Learn more here.