With school out and the weather warming up, it’s officially time for summer vacation. As you pack up your trunk for the trip to the Eastern Shore or Virginia Beach or prepare for a relaxing staycation at home, we’ll be hard at work to keep you connected and entertained. Here are some of the features — and people — here to help.
When you hit the road, our mobile apps are always ready to go along for the ride. With Xfinity Stream, you can enjoy top networks and On Demand content on the go, and stream or download your DVR recordings to watch even if you’re offline. Meanwhile, our Xfinity WiFi Hotspots app helps you find the nearest hotspots, including those with enhanced Internet security, where you can surf or telecommute. And with Xfinity Home, you can use the mobile app to remotely control your system, lighting and thermostats, and even check on your pets.
If you’re a seasonal customer enjoying easy breezy days at the beach house or a residential customer taking the time for rest and relaxation at home, make sure you have Xfinity X1. Then, you can catch up on shows and movies On Demand or on Netflix or Amazon Prime Video (check out this schedule of upcoming free movies and TV). Or, turn up the volume on X1 music apps including recently-launched Amazon Music.
With everyone home for summer break, the modem will be busy — be sure to restart it on a monthly basis for optimal speeds. You can also manage your family’s WiFi use from your TV or mobile device with Xfinity xFi. Or, position your xFi Pods so you can get a strong signal in the back yard for your BBQ or pool party.
No matter your plans, we’re here 24/7 to dive in and get you the answers and services you need. Our workforce is dedicated in the Beltway Region, from technicians ready to check your connection or install our latest technology, to Regional Xfinity Store staff members there to answer your questions and walk you through our latest technology.
For instance, Brian Wilson has been a Comcast technician for 13 years. We asked him about working in and around Ocean City, MD, and here’s what he had to say:
What is your favorite part of working in Ocean City?
I really love the customers here — they always seem to be very happy and positive, though it’s hard not to be when you’re at the beach! The weather is another huge perk with the ocean breeze keeping things cool. Plus, you can’t beat the views!
What’s your number one tip for customers?
I highly recommend downloading and taking advantage of our apps — they save you time so you can enjoy your vacation!
The My Account App lets you see all your services, pay bills, check the WiFi information and chat with representatives to help with your requests quickly.
And, our Xfinity Stream App lets you watch live TV on the go, as well as download content right to the app — which is a lifesaver for having the kid’s favorite shows on the go. Plus, who wouldn’t want to watch their favorite show with their toes in the sand!
What is your favorite product or feature and why?
The X1 platform is one-stop shop for all-things entertainment. It incorporates all our favorite content from Netflix, Amazon Prime Video and YouTube all into one easy-to-access place.
What spots or activities do you recommend for someone who may be visiting?
I highly recommend visiting Assateague Island to see the wild horses roaming the beaches. For the foodies, one of my favorites is OC Kabob and Grill near 118th Street. It’s hidden in a shopping center off the beaten path, but oh my goodness, the food!