Hurricane season is upon us, with Hurricane Florence projected to strike the east coast this week, and Xfinity wants to help you prepare and stay connected, should you or someone you know be impacted by the storms.
We work to prepare our systems and teams ahead of a storm, so we can best serve our customers when the weather gets rough. During a storm, we continuously monitor for potential issues, so we can address them as quickly and safely as possible; our field technicians go out as soon as it’s safe to bring back any services that may be down due to extreme winds, flooding and other severe conditions.
Access to WiFi Hotspots
Beginning today, we have opened more than 120,000 Xfinity WiFi hotspots throughout the Beltway Region, which includes Maryland, Virginia, Washington, D.C. and parts of Delaware and West Virginia, to help residents, businesses and emergency personnel — including non-Xfinity customers — during the storm’s impact and recovery periods.
For a map of Xfinity WiFi hotspots, please visit https://comca.st/2CJrmqD. Once in range of a hotspot, select the “xfinitywifi” network name in the list of available hotspots and then launch a browser. Xfinity Internet customers can sign in with their username and password and will be automatically connected to Xfinity WiFi hotspots in the future. Non-Xfinity Internet customers should visit the “Not an Xfinity Internet Customer” section on the sign-in page to get started. Non-customers will be able to renew their complimentary sessions every two hours.
What Happens if There are Commercial Power Outages?
If your power goes out, your local utility provider must restore power before Xfinity technicians can safely start work to restore services. It is possible that power could be restored to your home first, but damage to or loss of power to the Xfinity network serving your neighborhood continues to affect your services. We are committed to getting you up and running as soon as possible.
Also, make sure to protect your devices. Plug your TV, modem and cable box into a surge protector to protect them from damage in case of lightning or a sudden power outage.
Make Sure to Utilize Our Xfinity Apps
As you prepare, also be sure to download these four Xfinity apps on your smartphone or tablet so you can stay connected when it matters most:
For additional tips on how you can prepare your home and family for inclement weather, please visit Weather Ready Nation. You can also follow us on Twitter @ComcastBeltway to stay up-to-date on local alerts and events.
Comcast Business customers also have several options to stay connected during the storm. Learn more here.
We hope everyone stays safe and connected during severe weather events.