Healthcare provider uses Comcast Business VoiceEdge and internet to provide quality patient care
Comcast Business today announced that Cardiovascular Specialists of Frederick, one of the largest cardiology medical groups in Western Maryland, depends on voice and internet services from Comcast Business to help provide quality care to it patients. The company’s three offices use these services to create a communications structure providing patients, medical professionals and insurance providers with reliable, quality access to administrative staff, nurses and doctors.
Cardiovascular Specialists of Frederick offers numerous medical services 24 hours a day, 7 days a week including cardiac catherization and stenting, coronary artery stenting, peripheral artery disease intervention, pacemakers, defibrillators and electrophysiology. Each of the 100-130 patients that are seen daily are provided with triple layer protection, ensuring that a medical assistant, nurse and physician evaluate each patient with a team approach. The medical practice also has onsite heart interventionalists who perform cardiac procedures at Frederick Memorial Hospital for the patient’s convenience.
“As a Cardiology practice, we understand the importance of time and communication. Having a reliable phone system is a vital part of providing proper care to our patients,” said Heather Placek, Assistant Practice Administrator.
The practice recently upgraded its more than 80 phones to Comcast Business VoiceEdge, a unified communications solution providing a wide range of voice features and capabilities. Receptionists can easily transfer patient calls directly to the nursing staff to quickly provide assistance, connect with insurance providers or place other calls. Additionally, Cardiovascular Specialists of Frederick installed a 150 Megabits-per-second (Mbps) Comcast Business Internet line for reliable connectivity to the internet, enabling the sharing of critical documents with other medical providers.
“In order to have a successful medical practice and provide personalized care to our patients, we need to be as efficient as possible. As a major part of being efficient, we must have a reliable phone system that allows the calls to flow seamlessly. We need to be able to get a hold of patients as well as patients being able to reach our staff for their various concerns. If we have unreliable phone service, it could be detrimental to our practice,” added Placek.
“Medical practices rely on high-performance communication services to efficiently provide quality medical care to patients. In working with Cardiovascular Specialists of Frederick, it was clear that an improved technology offering would assist in meeting their goal of treating patients in a timely manner,” said Juan Dominguez, Vice President of Comcast Business for Comcast’s Beltway Region.